Terms & Conditions

1. Acceptance

Payment of the 50% deposit is an acceptance of our terms and conditions. These terms and conditions are always available on our website for review.

When the Client places an order to purchase a web site, template or web site updates from eCommerce Virtual Services, the order represents an offer to eCommerce Virtual Services to purchase the web site, template or web site updates which is then accepted by eCommerce Virtual Services only when an invoice is sent to the Client. The ‘Website Design contract for supply of services exists between Client and eCommerce Virtual Services. The invoice equals acceptance by eCommerce Virtual Services(or third party supplier) of Clients offer to purchase services from eCommerce Virtual Services and this acceptance of work is a valid contract between Client and eCommerce Virtual Services regardless of whether Client receives the invoice.

Any other services on the order, which have not been included in the quotation – do not form part of the contract. The Client agrees to check that the details of the quotation are correct and should keep a copy for their records.

eCommerce Virtual Services reserves the right to withdraw from contract at any time prior to acceptance.

2. Charges

Charges for services to be provided by eCommerce Virtual Services are defined in the project quotation that the Client receives via e-mail. Quotations are valid for a period of 30 days (thirty) unless alternate timescales has been agreed beforehand with the Client in writing.  ECommerce Virtual Services reserving the right to alter or decline to provide a quotation after expiry of the valid timescale.

All Web Development projects will require an advance payment of fifty (50) percent of the project quotation total before work will commence. The remaining balance of the project quotation total will be due upon completion of the work prior to the server or release of materials.

Payment for services is due by bank transfer.

3. Client Review

eCommerce Virtual Services will provide the Client with an opportunity to review the appearance and content of the Web site during the design and once completed. Once the website has gone live, such materials will be deemed to be accepted and approved by the client. Client review terms are subject to be in line with the Quotation emailed to all clients and available to all upon request.

4. Content Control

Client agrees to provide any needed information and content required by eCommerce Virtual Services in good time to enable eCommerce Virtual Services to complete a design or web site work as part of an agreed project.

Client agrees that a HTML page built from a graphic design may not exactly match the original design because of the difference between the display in design software and the rendering of HTML code by internet browser software. eCommerce Virtual Services agrees to try to match the design as closely as is possible when building the code.

eCommerce Virtual Services endeavours to create pages that are search engine friendly, however, eCommerce Virtual Services gives no guarantee that the site will become listed with search engines or of certain search results. In no event shall eCommerce Virtual Services be held liable for any changes in search engine rankings because of using eCommerce Virtual Services code.

If an error or issue with the design or code arises from search engine analysis, then eCommerce Virtual Services is not held liable.

After site completion and full payment is received, a Client or a third party of their choosing may wish to edit their website code themselves to make updates. However, the Client agrees that in so doing they assume full responsibility for any issues which occur because of changing the code themselves. If Client or a third party of their choosing edits the web site code and these results in functionality errors or the page displaying incorrectly, then eCommerce Virtual Services reserves the right to quote for work to repair the web site, however eCommerce Virtual Services will not be held liable.

eCommerce Virtual Services reserves the right to assign subcontractors in whole or as part of a project if needed.

Client agrees that it is their responsibility to have regular backups of their website and software made by themselves or third party services in case of a software or hardware failure upon completion and full payment of the project.

All communications between eCommerce Virtual Services and Client shall be by skype or email. Any new requests separate to the original specs on quotation to be put in writing via skype or email to eCommerce Virtual Services.

5. Payment

eCommerce Virtual Services will provide invoices upfront and upon completion of the work for Web Development and Design and any associated services. Invoices are due within seven (7) days of receipt after which a reminder will be sent to the Client. If the invoice has not been settled on completion of their services then eCommerce Virtual Services will consider the account to be in default.

Additional work requested by the Client, which is not specified in the agreed quotation, is subject to a separate quotation and eCommerce Virtual Services reserves the right whether to quote or accept additional work. If eCommerce Virtual Services accept, additional work may affect timescale and overall delivery time of the project.

The Client can choose to either pay the full cost in one payment or split the cost into 2 payments to be agreed upon with eCommerce Virtual Services. Should the cost be split into 2 payments then the first half of the payment is to be received before work commences and the second payment to be received towards the end of work and before handover of finished files.

Once an invoice is sent to the Client it must either be paid either by bank transfer, and sent with proof of posting to the eCommerce Virtual Services email. eCommerce Virtual Services reserves the right to decline further work on a project if there are invoices outstanding with the Client.

Client may request that eCommerce Virtual Services cancel a project,  in writing,  by email,  to eCommerce Virtual Services and the project is cancelled only if eCommerce Virtual Services confirms work has not been started on the project. If eCommerce Virtual Services has begun or completed the work and the Client no longer requires the files but have agreed to the work, they are still obliged to pay eCommerce Virtual Services for the work that has been carried out.

All invoices are submitted by email except where required otherwise by regulations or agreed at eCommerce Virtual Services discretion.

eCommerce Virtual Services reserves the right to remove its work for Client from the Internet if payments are not received.

6. Refunds

eCommerce Virtual Services will not refund deposits for work already performed on clients design projects or hosting fees/web administration agreements that have been paid in advance.  We guarantee to honor our obligations of service as we expect our clients to honor theirs.

7. Web Browsers

eCommerce Virtual Services shall make every effort to ensure sites are designed to be viewed by the majority of visitors. Client agrees that eCommerce Virtual Services cannot guarantee correct functionality with all browser software across different operating systems.

Clients agree that after handover of files any updated software versions of the main browsers, Domain Name setup changes or hosting setup changes thereafter may affect the functionality and display of their web site. As such, eCommerce Virtual Services reserves the right to quote for any work involved in changing the web site design or web site code for it to work with updated browser software, domain name or hosting changes at their discretion, but will not be held liable.

8. Post Project Alterations

eCommerce Virtual Services cannot accept responsibility for any alterations caused by the Client or a third party occurring to the Client’s pages once installed. Such alterations include, but are not limited to additions, modifications or deletions. eCommerce Virtual Services may require a one-off Web Development charge before resolving any issues that may arise.

9. Liability and Warranty Disclaimer

eCommerce Virtual Services provides their web site and the contents thereof on an “as is” basis and makes no warranties with regard to the site and its contents, or fitness of services offered for a particular purpose. eCommerce Virtual Services cannot guarantee the functionality or operations of their web site or that it will be uninterrupted or error free, nor does it warrant that the contents are current, accurate or complete.

The Client agrees eCommerce Virtual Services is not liable for absence of service as a result of illness or holiday.

The Client agrees eCommerce Virtual Services is not liable for any failure to carry out services for reasons beyond its control including but not limited to: acts of God, telecommunication problems, software failure, hardware failure, third party interference, Government, emergency on major scale or any social disturbance of extreme nature such as industrial strike, riot, terrorism and war or any act or omission of any third party services.

eCommerce Virtual Services is not liable for any consequences or financial losses such as, but not limited to, loss of business, profit, revenue, contract, data or potential savings, relating to services provided.

On handover of files from eCommerce Virtual Services to Client, the Client shall assume entire responsibility in ensuring that all files are functioning correctly before use.

Whilst every effort is made to make sure files are error free, eCommerce Virtual Services cannot guarantee that the display or functionality of the web design or the web site will be uninterrupted or error free. If after handover of files errors are found in code the developer has created, domain name setup and hosting setup are the same as when work began, then eCommerce Virtual Services can correct these errors for the Client at its own discretion, but will not be held liable for these errors.

eCommerce Virtual Services may from time to time recommend to the Client that updates are needed to their site to comply with, including but not limited to, new legislations, software releases and web standards. eCommerce Virtual Services reserves the right to quote for any updates as separate work. Client agrees that eCommerce Virtual Services is not liable for any failure to inform or implement these updates to their site. Client agrees that it shall defend, indemnify, save and hold eCommerce Virtual Services harmless from any demands, liabilities, costs, losses and claims arising from omission to inform or implement these updates.

10. Nondisclosure

eCommerce Virtual Services and any third party associates agrees that, except if directed by the Client, it will not at any time during or after the term of this agreement disclose any confidential information. Likewise, the Client agrees that it will not convey any confidential information about eCommerce Virtual Services to another party.

11. Privacy Policy

This website uses website statistical analytics by Google Analytics by Google, Inc. both use cookies – text files – stored on your computer to analyse users visiting the website. Your IP address and non-identifiable information is sent to Google and used to provide evaluation of website use. Google may send this information to third parties if required by law, or where information is processed on their behalf by third parties. Google does not associate your IP address with other data held by them. You can switch off cookies on your web browser but in doing so, it may restrict website functionality. In using this website, you accept the terms of this privacy policy and consent to the processing of data by Google.

In projects eCommerce Virtual Services and any third party associates shall use information provided by a Client in relation to this agreement in accordance with the current Data Protection Act and also for the following purposes 1) to identify the Client in communications with them 2) to contact the Client from time to time to offer them services or products which may be of interest to or benefit the Client.

12. Interpretations

eCommerce Virtual Services reserves the right to terminate a project with a Client at any time without prior notification if it finds the Client in breach of these terms and conditions. eCommerce Virtual Services shall be the sole arbiter in deciding what constitutes a breach. No refunds are given in such a situation. This agreement shall be governed by the laws of South Africa, which shall claim venue and jurisdiction for any legal motion or claim arising from this agreement. This agreement is void where prohibited by law.

Where one or more terms of this contract are held to be void or unenforceable for whatever reason, any other terms of the contract not so held will remain valid and enforceable at law.

All matters pursuant to this agreement are governed by South African Law and are under exclusive jurisdiction of the South African Courts.

eCommerce Virtual Services reserves the right to alter these Terms and Conditions at any time without prior notice, the latest terms and conditions can be found at the eCommerce Virtual Services web site at www.eCommerceVirtualServices.com

By accepting a quotation or making a payment of deposit to use the services supplied, the Client acknowledges to have accepted the Terms and Conditions of this Agreement, and agrees to be legally binding by these Terms and Conditions.

These Terms and Conditions supersede all previous representations, understandings or agreements. The Client’s payment of deposit constitutes agreement to and acceptance of these Terms and Conditions. Payment online is an acceptance of our terms and conditions.